Group: FAQ
How do I start my group?
- Visit ErgZone Web Admin
- Sign in
- On the Menu, click on the "Billing" tab.
- Select a Tier based on the number of users
- Select your payment option: Monthly or Annual
- Provide your billing information.
- Click on the "Subscribe" button.
- Click on the "New Group" button
For more details on how to manage a group, visit "How to create a group?"
How do I change my plan?
You can upgrade, downgrade, or cancel your plan at any time via the ErgZone Web Admin. If you or a new member attempt to add someone beyond your current tier limit, you must manually update your tier before they can join. Upgrades are prorated based on the remaining days in your current billing cycle.
How do you count members?
Members are counted based on your active tier limits. Everyone who has access to any group you own counts toward your member total, regardless of whether they actively collect data on ErgZone. To expand your team or add members beyond your limit, you must manually upgrade to a higher tier.
How do I update my billing address?
For step-by-step instructions on updating your credit card or billing details associated with your account, refer to the guide on Payment: Update Billing Information on Stripe.
Why don't I see the "Billing" tab on the Web Admin menu?
If you currently have an active subscription via the App Store (iOS) or Google Play Store, the Web Admin automatically hides the "Billing" tab to prevent duplicate billing while your mobile subscription is active.
How to fix it:
- Go to your App Store / Play Store Subscriptions on your mobile device and cancel the auto-renewal.
- Contact ErgZone Support to inform them that auto-renewal has been turned off.
- The support team will update your account status so the Billing tab appears under Web Admin, allowing you to select your desired group tier.
How do I manage my group's preferences?
Go to Web Admin › Groups › [Your Group] › Details to adjust visibility, auto-publishing workouts, appearance, and more. For complete details, see Update Group Info
How do I add a user to my group?
Group admins can manage and approve access requests directly in the ErgZone app or Web Admin. For step-by-step instructions, refer to Manage Members
Are all the members of a group considered ErgZone+ members?
No. Only the group owner has access to the ErgZone+ features.