Group: FAQ

How do I start my group?

1. Visit ErgZone Web Admin
2. Sign in
3. On the Menu, click on the "Billing" tab.
4. Select a Tier based on the number of users
5. Select your payment option: Monthly or Annual
6. Provide your billing information.
7. Click on the "Subscribe" button.
8. Click on the "New Group" button

How do I change my plan?

You can upgrade, downgrade, or cancel your plan at any time via the ErgZone Web Admin. If you or a new member attempt to add someone beyond your current tier limit, you must manually update your tier before they can join. Upgrades are prorated based on the remaining days in your current billing cycle.

How do you count members?

Members are counted based on your active tier limits. Everyone who has access to any group you own counts toward your member total, regardless of whether they actively collect data on ErgZone. To expand your team or add members beyond your limit, you must manually upgrade to a higher tier.

How to Update Your Billing Address

For step-by-step instructions on updating your credit card or billing details associated with your account, refer to the guide on .

How do I manage the groups' preferences?

https://help.erg.zone/article/60-manage-a-group#group-info

How do I add a user to my group?

https://help.erg.zone/article/60-manage-a-group#Adding-Members-JQm55

Are all the members of a group considered ErgZone+ members?

No. Only the group owner has access to the ErgZone+ features.