Payments, Receipts & Processing Fees
This article explains how payments are handled for ErgZone fundraisers and what donors receive after making a donation.
Payment Processing
All fundraiser donations are processed seamlessly through Stripe using a Stripe account connected to the fundraiser.
- Payments are handled directly by Stripe
- ErgZone does not store credit card or payment details
- Payment processing follows Stripe’s security and compliance standards
Donation Receipts and Confirmations
After a donation is completed:
- The donor receives a payment confirmation email from Stripe
- The confirmation includes donation details such as amount, date, and fundraiser information
- A valid email address is required to complete a donation
Receipts and confirmations are issued by Stripe, not by ErgZone.
Processing Fees Option
During checkout, donors may have the option to cover the payment processing fees.
- If the donor chooses to cover the fees, the processing fee is added to the donation amount
- If the donor does not choose to cover the fees, only the selected donation amount is charged
This option helps maximize the amount raised for the fundraiser.
Platform and Processing Fees
ErgZone applies a 3% platform fee to donations made through fundraisers.
In addition, Stripe processing fees apply based on the payment method and currency.
If a donor chooses to cover processing fees during checkout, the system automatically adds the applicable fees to the donation amount. If the donor does not cover the fees, the fees are deducted from the total donation amount.
Refund Policy
At this time, donations made through ErgZone fundraisers are non-refundable.
Donors are encouraged to review the donation details carefully before completing payment.
Payment Visibility
Payment-related information displayed in ErgZone includes:
- Donations made in support of each athlete
- Total donations raised for the fundraiser
Sensitive payment details (such as card information) are never displayed in ErgZone.